1. Return Policy
Due to the nature of our food products, we do not accept returns or exchanges for products that have been opened, consumed, or used.
However, if you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. Share your order number and clear photos or videos of the product and packaging so we can review the issue.
Once verified, we may offer a suitable replacement or refund, depending on the situation. All requests will be reviewed on a case-by-case basis and handled in accordance with applicable laws.
2. Refund Policy
Customer satisfaction and product quality are important to us.
If your laddoos arrive damaged, the carton or packaging is damaged, or you receive the wrong product, please contact us promptly with your order details and clear photos or videos showing the issue.
After reviewing your request, we will inform you whether a refund or replacement is applicable. Approved refunds will be processed to the original payment method, wherever possible. Processing time may vary depending on the payment provider.
Refunds are generally not available for changes of mind, incorrect customer-provided addresses, or products that have been opened or consumed, except where required by applicable law.